All Podcast Episodes
The Interview: Retail Trust
The Interview - Retail Trust: In this episode, host Mark Faithfull returns to the important issue of wellbeing, as we mark Mental Health Awareness Week and the Retail Trust’s Together Fest 2022, which takes place in London today. Recorded at Spring Fair 2022, Retail Trust wellbeing consultant Andrea Woodside joins us to examine whether retail is a happy place, why kindness and empathy is not rocket science (but can be rocket fuel), and why it’s important to give retail leaders permission to focus their energy and efforts on signposting support to make a meaningful difference to employees.
In Focus: Beauty Retail
In Focus - Beauty Retail: In this episode, we explore how the beauty industry can capitalise on the booming consumer demand to feel good again, by bringing joy and discovery to the retail experience. Host Karl McKeever sits down with Benefit Cosmetics UK & Ireland marketing director Lou Bennett, Cosmetic Executive Women editor Sallie Berkerey and arken P-O-P International head of insights Aimee Grandfield.
In Focus: Employee Wellbeing
In Focus - Employee Wellbeing: In this episode, host Mark Faithfull talks wellbeing. Employee wellbeing doesn’t stop at the store or office entrance. We sit down with Claire Kershaw, Wellbeing Offer at Next and Terry Streather, Director of Oakwood Training to discuss the importance of achieving buy-in at a senior level, why the narrative needs to switch from reactive to one that’s proactive, how to empower managers to spot the warning, and what wellbeing will look like in the future.
The Interview: Pets at Home, chief people & culture officer Louise Stonier
The Interview: Pets at Home: In this latest episode of The Interview Series host Karl McKeever is joined by Pets at Home chief people & culture officer Louise Stonier. She explains the retailer’s focus on people, as well as pets. Why loving what you do is key to giving it your all. And why meaningful engagement and flexible working ultimately pays off when it comes to delivering lasting improvements in performance.
The Special: Retail Wellbeing
The Special - Retail Wellbeing: In our final episode of ‘The Special’ series, we take an in-depth look at the human impact of the pandemic and the importance of wellbeing for retail employees in these unprecedented times.
The Interview: Three UK
The Interview: Three UK: In an exclusive interview, recorded at Future Stores 2019, host Martin Popplewell sits down with Three UK Head of Omnichannel & Digital First, Graham Johnston, to talk about the importance of delivering a seamless customer experience, and what lies in store in a 5G connected future.
The Interview: British Retail Consortium
The Interview: British Retail Consortium: In an exclusive interview, recorded at the World Retail Congress 2019, host Ben Bland sits down with Helen Dickinson, chief executive of the British Retail Consortium to discuss the challenges facing UK retail in the light on unprecedented change in the industry that's resulted in difficult trading conditions and evolving shopper habits.
The Interview: Levi’s
The Interview: Levi’s: In an exclusive interview, recorded at World Retail Congress 2019, Ben Bland sits down with Marc Rosen, Levi's EVP/President of Global Direct to Consumer, to discuss how the brand is keeping its customer experience fresh - in its own distinct way.
In Focus: Fashion Retail
In Focus - Fashion Retail: As fashion retail’s ever-shifting landscape continues at breakneck pace, we ponder what retailers can do to overcome the current challenges in style. Host Ben Bland sits down with senior industry thinkers to discuss the challenges that exist, as well as can be done to deliver practical long-lasting improvements in retail performance.
The Interview: Leon Restaurants
The Interview: Leon Restaurants: In this edition of The Interview, John Vincent, co-founder of Leon Restaurants joins host Ben Bland to discuss the story of the brand, its ethos and future plans.
In Focus: Store Teams
In Focus - Store Teams: In this episode, we're discussing the power of people. As technology and automation becomes more prevalent in the world of retail, the idea of having store assistants might seem old-fashioned. But the human touch is still very much in demand.
The Interview: O2
The Interview: O2: In this edition, broadcaster and business journalist Declan Curry talks to Bridget Lea, O2 director of stores, online, multichannel and supply chain. She recalls the journey so far for the business and looks ahead to what's still in store for the fast-changing mobile phone retailing marketplace.