All Podcast Episodes
In Focus: Customer Loyalty
In Focus - Customer Loyalty: In this episode, we explore the importance of taking time to foster loyal and lasting customer relationships. Host Karl McKeever sits down with Gousto Chief Marketing Officer Tom Wallis and Inkpact Founder & CEO Charlotte Pearce to discuss the challenges, twists, and lessons for success to connect, engage, and retain valued customers.
In Focus: Beauty Retail
In Focus - Beauty Retail: In this episode, we explore how the beauty industry can capitalise on the booming consumer demand to feel good again, by bringing joy and discovery to the retail experience. Host Karl McKeever sits down with Benefit Cosmetics UK & Ireland marketing director Lou Bennett, Cosmetic Executive Women editor Sallie Berkerey and arken P-O-P International head of insights Aimee Grandfield.
The Interview: Little Moons, CEO & co-founder Vivien Wong
In this episode of The Interview series, host Karl McKeever sits down with Little Moons CEO and co-founder Vivien Wong. As children growing up in their parents’ bakery in London, Vivien (and her brother Howard) were surrounded by a passion for creating amazing food.
In 2010, they set up Little Moons; making a Japanese-inspired dessert called "mochi”. After enjoying steady growth, the company set up a Little Moons TikTok account and began posting videos… and then things began to get really interesting.
Event Review: Spring Fair 2022
For those who have an eye on wholesale retail, Spring Fair has traditionally had a strong spot on their roster. Its physical presence may well have been on pause since 2020 but this year it's back, to claim the mantle of being Europe's biggest post-pandemic industry event to date. And with a distinct era of hope and optimism as well. In this special episode, The Retail Exchange reports from Spring Fair 2022 at the NEC Birmingham to bring you a review of the flagship four-day wholesale retail event.
The Interview: Mintel, director of trends EMEA Simon Moriarty
As we look ahead to Spring Fair 2022, host Karl McKeever sits down with Mintel Director of Trends EMEA Simon Moriarty to discuss post-pandemic consumers trends and the big changes that will impact the world in which we all live and work within in 2022, and beyond.
The Interview: Pets at Home, chief people & culture officer Louise Stonier
The Interview: Pets at Home: In this latest episode of The Interview Series host Karl McKeever is joined by Pets at Home chief people & culture officer Louise Stonier. She explains the retailer’s focus on people, as well as pets. Why loving what you do is key to giving it your all. And why meaningful engagement and flexible working ultimately pays off when it comes to delivering lasting improvements in performance.
The Interview: BOXPARK founder Roger Wade
The Interview: BOXPARK x London Designer Outlet: In this latest episode of The Interview Series host Karl McKeever is joined by BOXPARK founder Roger Wade and London Designer Outlet general manager Sue Shepherd. Together, they discuss strategies for making neighbourhoods a pleasing place, and the formula that will ensure bricks-and-mortar retail and hospitality doesn’t just survive, but thrives.
The Special Live
The Special Live - The CEOs…: In this special episode of the podcast, presented by Trust Systems and recorded on stage at Retail Week Live 2021, Retail Week Connect’s Isobel Chillman is joined by The Very Group group chief executive Henry Birch, Wickes CEO David Wood, and Fenwick CEO John Edgar.
Event Review: Retail Week Live 2021 Roundup
Event Review - Retail Week Live 2021: In this latest episode of The Retail Exchange podcast, Karl McKeever hosts a special edition from Retail Week Live 2021 in London. As physical events made a welcome return to the industry calendar and the retail industry begins to reconnect, we hear from retail leaders, exhibitors and attendees at the UK’s flagship retail conference.
The Interview: Costa Coffee, Global Creative Design Lead Adam Dunt
The Interview - Costa Coffee: In our latest episode, we sit down with Adam Dunt, Global Creative Design Lead at Costa Coffee. He talks coffee culture and explains how the right kind of design can create a warm, welcoming space that truly connects with the local communities the brand serves.
The Special: 2020 Year in Review
The Special - 2020 Year in Review: As 2020 rolls to a close, our final podcast episode of the year reflects on the year that was. A year in retail, like no other. Special co-hosts Karl McKeever and Natalie Berg reflect on the past year in retail and look ahead at what’s to come in what everyone hopes will be a brighter 2021.
The Interview: Enjoy, Chief Executive Officer Ron Johnson
The Interview - Enjoy: US host Dave Evans brings you a special interview with Ron Johnson, perhaps best known for his work creating and leading Apple Stores, then later as CEO of JCPenney.
The Interview: OKA
The Interview - OKA: In this special episode of The Interview Series, our host Ben Bland looks ahead to Retail Week Live 2020 with Sarah Clark – Advisory Board Member and Chief Commercial Officer of luxury homewares retailer OKA.
The Interview: Macy’s
The Interview: Macy’s: In this special episode, guest host Karl McKeever travels to New York for an exclusive interview with Macy's national director of window presentation, Roya Sullivan. She shares the behind-the-scenes story of preparations for its highly anticipated Christmas windows, and talks about the challenge of managing windows for the one of the world’s most iconic department stores.
The Interview: Allbirds
The Interview - Allbirds: In this special episode, we explore the story of footwear brand Allbirds. Guest host Karl McKeever travels to San Francisco for an exclusive interview with the brand’s head of global retail operations, Travis Boyce, to learn more about this increasingly popular shoe brand with sustainability at its heart.
The Interview: HSBC
The Interview: HSBC: In an exclusive interview, recorded at Tech Festival 2019, host Jason Bradbury sits down with Josh Bottomley, global head of digital, data and development at HSBC, to discuss the tech challenges of becoming a successful retail bank in the digital world.
The Interview: Samsung KX
In this episode, we revisit our interview with Samsung Showcase Director Tanya Weller. She joined guest host Jason Bradbury to discuss the story behind the Samsung KX concept and explore her many career highlights.
The Interview: Cheil
The Interview: Cheil UK: In this episode, special guest host Jason Bradbury sits down with David Coombs, head of strategic services at Cheil UK to talk about the changing face of brand loyalty, the issue of consumer data rights ownership, and sort tech myths from the reality.
The Interview: Three UK
The Interview: Three UK: In an exclusive interview, recorded at Future Stores 2019, host Martin Popplewell sits down with Three UK Head of Omnichannel & Digital First, Graham Johnston, to talk about the importance of delivering a seamless customer experience, and what lies in store in a 5G connected future.
The Interview: Happy Socks
The Interview: Happy Socks: Recorded at World Retail Congress 2019, Happy Socks’ head of retail, Aleksander Milenkovic sits down with Ben Bland to talk about the brand’s story – one that’s full of colourful designs, celebrity collaborations and exceptional charm, that’s guaranteed to make you smile.