All Podcast Episodes
The Interview: Brompton Bicycles Head of Marketing NA, Dawn Fichot
In this episode of The Interview Series, host Karl McKeever is joined in conversation by Dawn Fichot, Head of Marketing North America for iconic British foldable bike manufacturer, Brompton Bicycles.
We explore how this most British of companies is adapting its message to move in line with needs of the North American audience; the ways Brompton is leveraging digital solutions to track new consumers; urban change in the US; and why innovation and loyalty will always be Brompton’s obsession.
Recorded at NRF 2024: Retail’s Big Show
The Interview: Kmart Australia Managing Director, Ian Bailey
In this episode of The Interview Series, host Karl McKeever sits down with Ian Bailey, Managing Director of Kmart Group Australia.
With over 450 stores, Kmart Australia is the country’s number one performing general merchandise and apparel retailer, and one of the most trusted and loved brands in Australia and New Zealand.
We explore how Kmart Australia doubled down on clarity of purpose and innovation to develop a strategic blueprint and operational architecture to transform its business model, moving it from a traditional discount chain to an innovative, modern, hybrid retailer.
Presented by World Retail Congress.
The Interview: The Estée Lauder Companies Inc. VP Innovation & Technology, Ophelia Ceradini
The Interview: The Estée Lauder Companies Inc. In this episode, host Karl McKeever is joined by Ophelia Ceradini Vice President of Digital Technology and Innovation at The Estée Lauder Companies.
Artificial intelligence and augmented reality are transforming the beauty shopping experience through seamless and omnichannel experiences. In our latest of episode of The Interview Series, recorded live in the heart of New York City during NRF 2023, Ophelia explains how, using technology to offer interactive, immersive, and sustainable solutions, brands in the beauty space are creating a solid foundation to solving consumer pain points and firming up loyalty and sales.
Presented by Peak Technologies
The Interview: Hollister Co. Snr Director Brand Marketing Strategy, Jacee Scoular
The Interview: Hollister Co. In this episode of The Interview Series, host Karl McKeever is joined by Jacee Scoular, Snr Director Brand Marketing Strategy. at Hollister Co., Gilly Hicks and Social Tourist. Recorded live in the heart of New York City during NRF 2023, Jacee joins us to discuss why authenticity must lie at the heart of the building successful brand collaborations with content creators, the growing trend for purpose-driven retail, and how brands can stay in tune with their customers by acting in a way that is not only good for shareholders, but also good for the planet and for local communities.
Presented by Peak Technologies
The Interview: IKEA US Head of Home Furnishing Identity & Retail Design, Seana Strawn
The Interview: IKEA - In this episode of The Interview Series, host Karl McKeever is joined by Seana Strawn, Head of Home Furnishing and Retail Design at IKEA US.
At IKEA US, Seana Strawn leads, among other things, the omnichannel sustainability customer communication and sustainability retail visual experience as IKEA develops toward their goal of being a fully circular company by 2030.
Recorded live in the heart of New York City during NRF 2023, she joins us to discuss the need for retailers to place sustainability at the heart of strategic thinking, its growing influence on retail design and how, if done right at store level, the trend for resale can increase foot traffic with unique offerings, and boost customer loyalty.
Presented by Peak Technologies
The Interview: FitFlop CTO Sal Usmani
The Interview: FitFlop. In this episode of The Interview Series, host Karl McKeever is joined by Sal Usmai, CTO of ergonomic and wellness footwear brand, FitFlop. Leading the company's transition to an omnichannel organisation, Sal is a seasoned technology leader with 20+ years of experience managing multichannel business applications in a strategic environment, Sal joined FitFlop in 2022 as chief technology officer to ensure that innovation, data, technology and a customer-first approach are central to the retailer's overall growth plans. Before joining FitFlop he led technology teams at Belstaff, LVMH and the Conran Group. In our latest of episode of The Interview Series, recorded live in the heart of New York City during NRF 2023, Sal joins host Karl McKeever to discuss the changing face of digital transformation, and explore FitFlop's journey to becoming an AI-driven retailer.
Presented by Peak AI
The Interview: Neighborhood Goods CEO and co-founder Matt Alexander
The Interview: Neighborhood Goods. In this episode of The Interview Series, host Karl McKeever is joined by Matt Alexander, Co-Founder and CEO of Neighborhood Goods, as well as the brand’s President, Ashley Shelton Conger. Recorded live in the heart of New York City during NRF 2023, together we explore the brand story of Neighborhood Goods, the future of department stores, and the shift towards community-focused retailing.
. Presented by Peak Technologies
Event Review: NRF Big Show 2023
Event Review - NRF 2023 Retail’s Big Show - Day Three: In this latest episode of The Retail Exchange podcast, host Karl McKeever reports from NRF 2023, Retail’s Big Show, in New York City. We bring your highlights from the Javits Convention Center, where retail leaders and some of the industry’s most pioneering vendors, discuss, debate, and present the key topics that provide a glimpse into what the future of retail might look like. In this episode, we picked our way through some of the highlights from the final day at the Show.
Event Review: NRF Big Show 2023
Event Review - NRF 2023 Retail’s Big Show - Day Two: In this latest episode of The Retail Exchange podcast, host Karl McKeever reports from NRF 2023, Retail’s Big Show, in New York City. We bring your highlights from the Javits Convention Center, where retail leaders and some of the industry’s most pioneering vendors, discuss, debate, and present the key topics that provide a glimpse into what the future of retail might look like. In this episode, we picked our way through some of the highlights from Day Two at the Show.
Event Review: NRF Big Show 2023
Event Review - NRF 2023 Retail’s Big Show - Day One: In this latest episode of The Retail Exchange podcast, host Karl McKeever reports from NRF 2023, Retail’s Big Show, in New York City. At the start of a franticly busy three days in the Big Apple, we bring your highlights from the Javits Convention Center, we picked our way through some of the highlights from Day One at the Show, where retail leaders and some of the industry’s most pioneering vendors, discuss, debate, and present the key topics that provide a glimpse into what the future of retail might look like.
The Interview: Birchbox
The Interview - Birchbox: In our latest episode, we bring you a special interview with Pooja Agarwal, chief operating officer of beauty subscription brand Birchbox. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience, and look ahead to what lies in store as it embarks on its next exciting chapter.
The Interview: Enjoy, Chief Executive Officer Ron Johnson
The Interview - Enjoy: US host Dave Evans brings you a special interview with Ron Johnson, perhaps best known for his work creating and leading Apple Stores, then later as CEO of JCPenney.
The Interview: Foot Locker
The Interview - Foot Locker: In this special episode, we sit down with respected retail designer, Kambiz Hemati. Best known for his work with brands such as Foot Locker and Starbucks, he discusses the art of great retail design and looks back on his own storied career.
Episode 12: Results Business
Episode 12 - Results Business: As retailers release their ‘Golden Quarter’ results, our guests reflect on the latest trading updates and ponder the strategies that some retailers should be adopting to deliver success in the year ahead.
The Interview: NRF
The Interview: National Retail Federation: In this special edition, recorded at NRF Big Show 2018, business broadcaster Ben Bland talks to Cristina Ceresoli, Senior Vice President for Retail Strategy at the National Retail Federation. She shares her tips for what the prevalent themes for the year will be, and warns retailers to guard against the danger of adopting technology for technology’s sake.
In Focus: Retail Technology
In Focus - Retail Technology: Are robots about to takeover our stores? We review the technology promising to change how we shop in-store, and visit New York to discuss the big topics at NRF Big Show 2018.