All Episodes

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The Special | Retail unwrapped

27th November 2020 | 49 min listen

In our latest episode, we look at the business of 25 December, analysing advertising campaigns and the likely impact on retail footfall during what will be a very different Christmas 2020. Plus we look ahead to the key trends for the year ahead.

The Special | Has it clicked?

18th November 2020 | 46 min listen

In this new episode of ‘The Special’ we look at how e-commerce playbooks have evolved in recent months, and what it will take for retailers and brands to win online during what promises to be a very different Christmas 2020.

Hotel Chocolat | Angus Thirlwell

23rd October 2020 | 35 min listen

In our latest episode, we sit down with Angus Thirlwell, CEO and Co-founder of Hotel Chocolat. He talks to Martin Popplewell about the business response to the global pandemic, the realities of ‘Retail Darwinism’ and its growing online sales and global appeal.

Falabella | Pamela Lagos

30th July 2020 | 15 min listen

In our latest episode, we bring you a special interview with Pamela Lagos, director of sustainability of Chilean department store chain, Falabella Retail. She shares the inside story of how one of the country’s most famous retail names is investing in a responsible plan for future success, and the steps it is taking to show people and profitability can co-exist in greater harmony.

Birchbox | Pooja Agarwal

18th June 2020 | 40 min listen

In our latest episode, we bring you a special interview with Pooja Agarwal, Chief Operating Officer of beauty subscription brand Birchbox. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience, and look ahead to what lies in store as it embarks on its next exciting chapter.

Enjoy | Ron Johnson

11th May 2020 | 40 min listen

US host Dave Evans brings you a special interview with Ron Johnson. He is perhaps best known for his work creating and leading Apple Stores during their first 12 years, then later as CEO of JCPenney. Now CEO and Co-Founder of Enjoy, he’s changing the way companies serve their customers in a digitally-driven world through the first mobile retail store available on-demand.

The Special | Retail Wellbeing

6th April 2020 | 51 min listen

In our final episode of ‘The Special’ series, we take an in-depth look at the human impact of the pandemic and the importance of wellbeing for retail employees in these unprecedented times.

The Special | Braking Point

3rd April 2020 | 31 min listen

In our latest episode of ‘The Special’ series, we bring listeners a special report from the US and Canada, as stores across both countries close their physical stores in response to the global pandemic.

The Special | New Normal?

2nd April 2020 | 41 min listen

In our latest episode of ‘The Special’ series, we explore the ramifications of the retail apocalypse that nobody saw coming, as stores around the world close their physical stores.

The Special | Feed the Nation

31st March 2020 | 56 min listen

In ‘The Special’ series, we explore how the pandemic is affecting food retailers. Our guests try to make sense of the volatile, fast moving and hugely complex situation facing grocery retail.

US Special | Kambiz Hemati

16th March 2020 | 35 min listen

In this special episode, we sit down with respected retail designer, Kambiz Hemati. Best known for his work with brands such as Foot Locker and Starbucks, he discusses the art of great retail design and looks back on his own storied career.

EuroShop 2020 | Review

9th March 2020 | 40 min listen

Ben Bland and Karl McKeever host a special edition from EuroShop 2020 in Dusseldorf. We hear from exhibitors and attendees at the world’s largest retail trade fair on the ever-shifting sector landscape.

HEMA | Tjeerd Jegen

28th February 2020 | 20 min listen

In this latest episode of The Interview Series, we talk exclusively to Tjeerd Jegen, CEO of HEMA to explore how a ‘return on value and values’ is helping drive new growth, and to shine a spotlight on his own storied retail career.

OKA | Sarah Clark

21st February 2020 | 37 min listen

In this special episode of The Interview Series, our host Ben Bland looks ahead to Retail Week Live 2020 with Sarah Clark – Advisory Board Member and Chief Commercial Officer of luxury homewares retailer OKA.

NRF 2020 | Results Business

24th January 2020 | 25 min listen

As retailers release their ‘Golden Quarter’ results, our guests reflect on the latest trading updates and ponder the strategies that some retailers should be adopting to deliver success in the year ahead.

Retail 2030 Futures Report

30th December 2019

In association with World Retail Congress

Our report entitled Retail 2030 Futures Report, delves deeper into the trends that are set to further disrupt the retail sector in the years ahead – creating challenges but also opportunities for retailers to reach customers in new ways.

Retail 2030 | Episode 03

29th December 2019 | 40 min listen

In association with World Retail Congress

In final episode of our series of special podcasts exploring the future of retail in the next ten years., we discuss why sustainability will become a key business driver and how retailers can be more planet positive.

Retail 2030 | Episode 02

28th December 2019 | 52 min listen

In association with World Retail Congress

As the decade draws to a close, we bring you three special episodes exploring the challenges and opportunities that will lie in store for retail in the next ten years. In this second episode, we discuss evolving consumer habits and societal trends.

Retail 2030 | Episode 01

27th December 2019 | 60 min listen

In association with World Retail Congress

As the decade draws to a close, we bring you three special episodes exploring the challenges and opportunities that will lie in store for retail in the next ten years. In this first episode, we talk technology.

Rituals | Richard Lems

18th December 2019 | 26 min listen

Recorded exclusively at Future Stores 2019,
Richard Lems, Director of Format and Design at body and home cosmetics retailer Rituals sits down to discuss the importance of rituals and extol the virtues of ’slow retail’.

Macy’s | Roya Sullivan

28th November 2019 | 30 min listen

In this special festive episode, we explore the story of this year’s Macy’s Christmas window campaign. Guest host Karl McKeever travels to New York for an exclusive interview with the retailer’s national director of window presentation, Roya Sullivan, to learn more about the challenge of managing windows for one of the world’s most iconic department stores.

Allbirds | Travis Boyce

26th November 2019 | 48 min listen

In this special episode, we explore the story of footwear brand Allbirds. Guest host Karl McKeever travels to San Francisco for an exclusive interview with the brand’s head of global retail operations, Travis Boyce, to learn more about this increasingly popular shoe brand with sustainability at its heart.

HSBC | Josh Bottomley

14th November 2019 | 26 min listen

In this special episode, recorded at Tech. Festival 2019, we meet Josh Bottomley, global head of digital, data and development at HSBC. He sits down with guest host Jason Bradbury to explore the tech challenges for retail banking in the digital world.

V-Mart | Samir Misra

12th November 2019 | 20 min listen

Recorded at World Retail Congress 2019, host Ben Bland talks to Samir Misra, chief operating officer of Indian fashion retailer V-Mart. He shares the story behind the retailer’s high velocity growth and gives a glimpse into its blueprint for delivering sustained retail success.

Samsung KX | Tanya Weller

7th November 2019 | 27 min listen

In this special episode, recorded at Tech. Festival 2019, we meet Tanya Weller, director of Samsung Showcase. She reveals the story behind the new Samsung KX concept, and explores her own career highlights.

Cheil UK | David Coombs

6th November 2019 | 22 min listen

Special guest host Jason Bradbury sits down with David Coombs, head of strategic services at Cheil UK to talk about the changing face of brand loyalty, the issue of consumer data rights ownership, and sort tech myths from the reality.

thredUP | Anthony Marino

31st October 2019 | 52 min listen

In this special episode, we explore the story of thredUP, the world’s largest online thrift store. Guest host Karl McKeever travels to San Francisco for an exclusive interview with president Anthony Marino, while in London we talk to the brand’s co-founder and CTO, Chris Homer.

Three UK | Graham Johnston

24th October 2019 | 23 min listen

Recorded exclusively at Future Stores 2019,
Graham Johnston, Head of Omnichannel & Digital First at Three UK sits down to discuss the importance of delivering a seamless customer experience.

Tech. Festival 2019

8th October 2019

In this special episode of The Retail Exchange podcast sponsored by jisp, guest host Jason Bradbury reports from Tech. Festival 2019 as leading figures from the world of digital commerce converge to discuss and showcase the ideas that are shaping tomorrow’s retail landscape.

Unrobe | Daan Ubachs

4th October 2019

Recorded at World Retail Congress 2019, The Retail Exchange talks exclusively to Daan Ubachs, founder of Dutch-based sustainable fashion label Unrobe. He discusses the growing consumer shift away from fast fashion with host Ben Bland, and explains brand’s mission to dress people by ‘undressing’ the fashion industry.

Happy Socks | Aleks Milenkovic

23rd September 2019

Recorded at World Retail Congress 2019, Happy Socks’ head of retail, Aleksander Milenkovic sits down with Ben Bland to talk about the brand’s story – one that’s full of colourful designs, celebrity collaborations and exceptional charm, that’s guaranteed to make you smile.

Riverford | Guy Singh-Watson

6th September 2019

Recorded at World Retail Congress 2019, Riverford Organic Farmers founder, Guy Singh-Watson sits down with Ben Bland to share the story behind this award-winning food subscription business and to give his frank assessment of the challenges facing the sector.

UXUS | George Gottl

16th August 2019

Recorded at World Retail Congress 2019, FutureBrand UXUS co-founder and chief creative officer, George Gottl, sits down with Ben Bland to explore why conversation is the new experience.

BRC | Helen Dickinson

6th August 2019

Recorded at World Retail Congress 2019, British Retail Consortium chief executive, Helen Dickinson, sits down with Ben Bland to discuss the challenges facing British retailers.

Rapha | Caroline Crosswell & Darren Read

18th July 2019

Recorded exclusively at Future Stores 2019, Rapha’s Director of Retail & Development, Caroline Crosswell, and Head of Retail, Darren Read, explore our growing love of all things two-wheeled.

Future Stores 2019 | Review

7th June 2019

The Retail Exchange visits London for Future Stores 2019, as in-store innovators from Europe’s most progressive retailers arrived in the UK’s capital for the two-day event.

Levi’s | Marc Rosen

31st May 2019

Recorded at World Retail Congress 2019, Levi’s EVP/President of Global Direct to Consumer, Marc Rosen, talks to Ben Bland about how the iconic US denim brand is reimagining its retail experience.

WRC2019 | Day 3 Review

17th May 2019

As World Retail Congress 2019 draws to a close, we’re in Amsterdam to hear the views and thoughts of leading industry experts as they reflect on the highlights from another memorable event.

WRC2019 | Day 2 Review

16th May 2019

We review Day 2 of the World Retail Congress in Amsterdam, where an attentive audience heard leading industry experts further explore the theme of “High Velocity Retail”. Here are some highlights.

WRC2019 | Day 1 Review

15th May 2019

The Retail Exchange visits Amsterdam for this year’s World Retail Congress, as international retail leaders arrived in the Dutch capital for the three-day event.

Leica | Jason Heward

26th April 2019 | 28 min listen

Leica Camera UK managing director, Jason Heward, sits down with Ben Bland to discuss the brand’s vision for the future and why ‘experience’ is the focus in its new London flagship store.

Fashion Sense

18th February 2019 | 52 min listen

As fashion retail’s ever-shifting landscape continues at breakneck pace, we ponder what retailers can do to overcome the current challenges in style.

LEGO | Simone Sweeney

27th November 2018 | 20 min listen

Simone Sweeney, vice president – global retail development for LEGO joins host Ben Bland to explain why discovery, joy and play are so important in physical retail experiences.

Leon | John Vincent

16th October 2018 | 25 min listen

In this edition of The Interview, John Vincent, co-founder of Leon Restaurants joins host Ben Bland to discuss the story of the brand, its ethos and future plans.

Rethinking Supermarkets

8th October 2018 | 40 min listen

As the hunger for change in grocery retail grows, our guests explore the problems with traditional business models and the opportunities that exist to rethink our supermarkets.

Neal’s Yard | Calum Mackay

14th August 2018 | 14 min listen

In this edition of The Interview, Calum Mackay, director of international sales of Neal’s Yard Remedies talks about the long haul to global success and why going the extra mile matters.

Juventus F.C. | Silvio Vigato

12th July 2018 | 17 min listen

Juventus F.C. head of brand licensing and retail, Silvio Vigato, joins Ben Bland to discuss the power of fan loyalty and the retail challenges of promoting one of the world’s biggest clubs.

L’Estrange | Tom Horne & Will Green

25th June 2018 | 28 min listen

In this edition of The Interview, L’Estrange co-founders Tom Horne and Will Green join Ben Bland to discuss the story of the brand, the challenges for fashion start-ups, and the rise of ‘Essentialism’.

Mall Overhaul

11th June 2018 | 40 min listen

With its traditional anchor tenant – the department store – struggling and a growing shift towards smaller but better retail experiences, are gigantic shopping centre developments still relevant?

Rockar | Simon Dixon

24th May 2018 | 25 min listen

In this edition of ‘The Interview’, Rockar founder Simon Dixon explains how car retailing is moving up a gear with the launch of a new concession concept for Ford within fashion retailer Next.

WRC2018 | Day 3 Review

23rd April 2018 | 8 min listen

As the sun set on the final day of the World Retail Congress, Ben Bland caught up with some of those attending to reflect on the highlights from this year’s event in Madrid.

WRC2018 | Day 2 Review

19th April 2018 | 5 min listen

We review Day 2 of the World Retail Congress in Madrid, where an attentive audience heard international retail speakers explore ‘The big picture and the small details’. Here are some highlights.

WRC2018 | Day 1 Review

18th April 2018 | 4 min listen

The Retail Exchange visits Madrid for this year’s World Retail Congress, as international retail leaders arrived in the Spanish capital for the three-day event.

Grupo Cortefiel | Jaume Miquel

16th April 2018 | 17 min listen

Ahead of the World Retail Congress we preview the key trends likely to dominate the agenda and talk retail transformation in a special interview with Jaume Miquel, CEO of Grupo Cortefiel.

Supremebeing | Gavin Aldred

13th April 2018 | 22 min listen

In a special interview with Gavin Aldred, owner on Supremebeing.com, we get to grips with the challenges of online and physical retailing, and discuss why taking an ethical stance matters.

Retail’s Stars

29th March 2018 | 24 min listen

While it’s the fanfare of new technology that grabs the headlines, it’s often store teams that remain the difference-makers – adding a human scale to the shop floor and real value to the retail experience.

Ahold Delhaize | Jason Breazeale

2nd March 2018 | 16 min listen

Ahold Delhaize’s director of innovation talks about the challenges that lie ahead as grocery retailers seek to redefine the category and why the shopper must remain at the heart of innovation.

NRF | Cristina Ceresoli

2nd March 2018 | 16 min listen

A special interview from New York with the National Retail Federation’s Senior VP for Retail Strategy. We discuss the state of the industry and the prevalent themes set to dominate 2018.

L’Occitane | Jamie Taylor

23rd February 2018 | 20 min listen

L’Occitane retail director Jamie Taylor talks about the brand’s new London flagship store, the role of artisans, and explores the complex and interesting theme of retail transformation.

WRC | Ian McGarrigle

8th February 2018 | 14 min listen

In this edition, Ben Bland sits down with Ian McGarrigle of the World Retail Congress to discuss the challenge of retail transformation and look ahead to what’s in store during 2018.

Hitting Refresh

25th January 2018 | 47 min listen

Are robots about to takeover our stores? We review the technology promising to change how we shop instore, and visit New York to discuss the big topics at NRF Big Show 2018.

NRF Big Show 2018 | Review

25th January 2018 | 16 min listen

In this special episode, we review the NRF Big Show, heading to New York to hear from leading retail analysts about the big innovations and themes that will dominate 2018.

Shared Ambition

18th December 2017 | 31 min listen

As the number of agencies involved in delivering retail objectives continues to grow, we discuss the art of collaboration, what needs to change, and where responsibility for ensuring success should lie.

O2 | Bridget Lea

29th November 2017 | 15 min listen

In this edition, Declan Curry chats to O2 director of stores Bridget Lea as she discusses the art of creating Stores of the Future and looks ahead to the innovations still to come.

Seasonal Success

27th October 2017 | 30 min listen

Is the high street reaching saturation point with seasonal promotions? We discuss what more retailers can do to keep things fresh and generate amplification beyond the four walls of the store.

HoF | Dr Dorothy Maxwell

26th September 2017 | 19 min listen

In this first edition, host Declan Curry meets House of Fraser’s Dr Dorothy Maxwell, who reflects on the retailer’s new department store and efforts to make retailers and stores more sustainable.

Reinventing Retail

29th August 2017 | 28 min listen

Our panel of leading industry thinkers discuss the challenges that mainstream retailers are facing and several ideas on what can be done to get stores back on track.

Open Minds

20th July 2017 | 20 min listen

As the way we shop continues to be redefined, is a rethink needed for retailers? Our guests give their take on how evolving shopper behaviour is impacting instore brand engagement.

Top Shops

25th May 2017 | 25 min listen

We conclude the discussion on Stores of the Future by decoding what it takes to deliver store transformation that achieves the real returns today’s retailers demand.

Future Stores

1st May 2017 | 30 min listen

Senior industry thinkers discuss Stores of the Future, what’s worthy of attention, why there is still much work to do and what could, or should, retailers do to change their approach.