All Episodes

NEW

Riverford Organic

6th September 2019

Recorded at World Retail Congress 2019, Riverford Organic Farmers founder, Guy Singh-Watson sits down with Ben Bland to share the story behind this award-winning food subscription business and to give his frank assessment of the challenges facing the sector.

FutureBrand UXUS

16th August 2019

Recorded at World Retail Congress 2019, FutureBrand UXUS co-founder and chief creative officer, George Gottl, sits down with Ben Bland to explore why conversation is the new experience.

British Retail Consortium

6th August 2019

Recorded at World Retail Congress 2019, British Retail Consortium chief executive, Helen Dickinson, sits down with Ben Bland to discuss the challenges facing British retailers.

Rapha

18th July 2019

Recorded exclusively at Future Stores 2019, Rapha’s Director of Retail & Development, Caroline Crosswell, and Head of Retail, Darren Read, explore our growing love of all things two-wheeled.

Future Stores 2019

7th June 2019

The Retail Exchange visits London for Future Stores 2019, as in-store innovators from Europe’s most progressive retailers arrived in the UK’s capital for the two-day event.

Marc Rosen
Levi’s

31st May 2019

Recorded at World Retail Congress 2019, Levi’s EVP/President of Global Direct to Consumer, Marc Rosen, talks to Ben Bland about how the iconic US denim brand is reimagining its retail experience.

World Retail Congress
Day 3

17th May 2019

As World Retail Congress 2019 draws to a close, we’re in Amsterdam to hear the views and thoughts of leading industry experts as they reflect on the highlights from another memorable event.

World Retail Congress
Day 2

16th May 2019

We review Day 2 of the World Retail Congress in Amsterdam, where an attentive audience heard leading industry experts further explore the theme of “High Velocity Retail”. Here are some highlights.

World Retail Congress
Day 1

15th May 2019

The Retail Exchange visits Amsterdam for this year’s World Retail Congress, as international retail leaders arrived in the Dutch capital for the three-day event.

Jason Heward
Leica Camera

26th April 2019 | 28 min listen

Leica Camera UK managing director, Jason Heward, sits down with Ben Bland to discuss the brand’s vision for the future and why ‘experience’ is the focus in its new London flagship store.

Fashion Sense

18th February 2019 | 52 min listen

As fashion retail’s ever-shifting landscape continues at breakneck pace, we ponder what retailers can do to overcome the current challenges in style.

Simone Sweeney
LEGO

27th November 2018 | 20 min listen

Simone Sweeney, vice president – global retail development for LEGO joins host Ben Bland to explain why discovery, joy and play are so important in physical retail experiences.

John Vincent
Leon Restaurants

16th October 2018 | 25 min listen

In this edition of The Interview, John Vincent, co-founder of Leon Restaurants joins host Ben Bland to discuss the story of the brand, its ethos and future plans.

Rethinking Supermarkets

8th October 2018 | 40 min listen

As the hunger for change in grocery retail grows, our guests explore the problems with traditional business models and the opportunities that exist to rethink our supermarkets.

Calum Mackay
Neal’s Yard Remedies

14th August 2018 | 14 min listen

In this edition of The Interview, Calum Mackay, director of international sales of Neal’s Yard Remedies talks about the long haul to global success and why going the extra mile matters.

Silvio Vigato
Juventus F.C.

12th July 2018 | 17 min listen

Juventus F.C. head of brand licensing and retail, Silvio Vigato, joins Ben Bland to discuss the power of fan loyalty and the retail challenges of promoting one of the world’s biggest clubs.

Tom Horne and Will Green
L’Estrange

25th June 2018 | 28 min listen

In this edition of The Interview, L’Estrange co-founders Tom Horne and Will Green join Ben Bland to discuss the story of the brand, the challenges for fashion start-ups, and the rise of ‘Essentialism’.

Mall Overhaul

11th June 2018 | 40 min listen

With its traditional anchor tenant – the department store – struggling and a growing shift towards smaller but better retail experiences, are gigantic shopping centre developments still relevant?

Simon Dixon
Rockar

24th May 2018 | 25 min listen

In this edition of ‘The Interview’, Rockar founder Simon Dixon explains how car retailing is moving up a gear with the launch of a new concession concept for Ford within fashion retailer Next.

World Retail Congress
Day 3

23rd April 2018 | 8 min listen

As the sun set on the final day of the World Retail Congress, Ben Bland caught up with some of those attending to reflect on the highlights from this year’s event in Madrid.

World Retail Congress
Day 2

19th April 2018 | 5 min listen

We review Day 2 of the World Retail Congress in Madrid, where an attentive audience heard international retail speakers explore ‘The big picture and the small details’. Here are some highlights.

World Retail Congress
Day 1

18th April 2018 | 4 min listen

The Retail Exchange visits Madrid for this year’s World Retail Congress, as international retail leaders arrived in the Spanish capital for the three-day event.

Jaume Miquel
Grupo Cortefiel

16th April 2018 | 17 min listen

Ahead of the World Retail Congress we preview the key trends likely to dominate the agenda and talk retail transformation in a special interview with Jaume Miquel, CEO of Grupo Cortefiel.

Gavin Aldred
Supremebeing

13th April 2018 | 22 min listen

In a special interview with Gavin Aldred, owner on Supremebeing.com, we get to grips with the challenges of online and physical retailing, and discuss why taking an ethical stance matters.

Retail’s Stars

29th March 2018 | 24 min listen

While it’s the fanfare of new technology that grabs the headlines, it’s often store teams that remain the difference-makers – adding a human scale to the shop floor and real value to the retail experience.

Jason Breazeale
Ahold Delhaize

2nd March 2018 | 16 min listen

Ahold Delhaize’s director of innovation talks about the challenges that lie ahead as grocery retailers seek to redefine the category and why the shopper must remain at the heart of innovation.

Cristina Ceresoli
The National Retail Federation

2nd March 2018 | 16 min listen

A special interview from New York with the National Retail Federation’s Senior VP for Retail Strategy. We discuss the state of the industry and the prevalent themes set to dominate 2018.

Jamie Taylor
L’Occitane

23rd February 2018 | 20 min listen

L’Occitane retail director Jamie Taylor talks about the brand’s new London flagship store, the role of artisans, and explores the complex and interesting theme of retail transformation.

Ian McGarrigle
World Retail Congress

8th February 2018 | 14 min listen

In this edition, Ben Bland sits down with Ian McGarrigle of the World Retail Congress to discuss the challenge of retail transformation and look ahead to what’s in store during 2018.

Hitting Refresh

25th January 2018 | 47 min listen

Are robots about to takeover our stores? We review the technology promising to change how we shop instore, and visit New York to discuss the big topics at NRF Big Show 2018.

NRF Big Show Special

25th January 2018 | 16 min listen

In this special episode, we review the NRF Big Show, heading to New York to hear from leading retail analysts about the big innovations and themes that will dominate 2018.

Shared Ambition

18th December 2017 | 31 min listen

As the number of agencies involved in delivering retail objectives continues to grow, we discuss the art of collaboration, what needs to change, and where responsibility for ensuring success should lie.

Bridget Lea
O2

29th November 2017 | 15 min listen

In this edition, Declan Curry chats to O2 director of stores Bridget Lea as she discusses the art of creating Stores of the Future and looks ahead to the innovations still to come.

Seasonal Success

27th October 2017 | 30 min listen

Is the high street reaching saturation point with seasonal promotions? We discuss what more retailers can do to keep things fresh and generate amplification beyond the four walls of the store.

Dr Dorothy Maxwell
House of Fraser

26th September 2017 | 19 min listen

In this first edition, host Declan Curry meets House of Fraser’s Dr Dorothy Maxwell, who reflects on the retailer’s new department store and efforts to make retailers and stores more sustainable.

Reinventing Retail

29th August 2017 | 28 min listen

Our panel of leading industry thinkers discuss the challenges that mainstream retailers are facing and several ideas on what can be done to get stores back on track.

Open Minds

20th July 2017 | 20 min listen

As the way we shop continues to be redefined, is a rethink needed for retailers? Our guests give their take on how evolving shopper behaviour is impacting instore brand engagement.

Top Shops

25th May 2017 | 25 min listen

We conclude the discussion on Stores of the Future by decoding what it takes to deliver store transformation that achieves the real returns today’s retailers demand.

Future Stores

1st May 2017 | 30 min listen

Senior industry thinkers discuss Stores of the Future, what’s worthy of attention, why there is still much work to do and what could, or should, retailers do to change their approach.