All Episodes

World Retail Congress: Day 3

23rd April 2018 | 8 min listen

As the sun set on the final day of the World Retail Congress in Madrid, Ben Bland caught up with some of those attending to reflect on the last few days.

World Retail Congress: Day 2

19th April 2018 | 5 min listen

We review the second day of the World Retail Congress in Madrid, where an attentive audience heard international retail speakers explore ‘The big picture and the small details’. Here are some highlights.

World Retail Congress: Day 1

18th April 2018 | 4 min listen

The Retail Exchange visits Madrid for this year’s World Retail Congress, as international retail leaders arrived in the Spanish capital for the three-day event, eager to explore the theme of

The Interview – Grupo Cortefiel

16th April 2018 | 17 min listen

Ahead of the World Retail Congress we preview the key trends likely to dominate the agenda and talk retail transformation in a special interview with Jaume Miquel, CEO of Grupo Cortefiel.

The Interview – Supremebeing.com

13th April 2018 | 22 min listen

In a special interview with Gavin Aldred, owner on Supremebeing.com, we get to grips with the challenges of online and physical retailing, and discuss why taking an ethical stance matters.

Retail’s Real Stars

29th March 2018 | 24 min listen

While it’s the fanfare of new technology that grabs the headlines, it’s often store teams that remain the difference-makers – adding a human scale to the shop floor and real value to the retail experience.

The Interview: Ahold Delhaize

2nd March 2018 | 16 min listen

Ahold Delhaize’s director of innovation talks about the challenges that lie ahead as grocery retailers seek to redefine the category and why the shopper must remain at the heart of innovation.

The Interview: The National Retail Federation

2nd March 2018 | 16 min listen

A special interview from New York with the National Retail Federation’s Senior VP for Retail Strategy. We discuss the state of the industry and the prevalent themes set to dominate 2018.

The Interview: L’Occitane

23rd February 2018 | 20 min listen

In this edition, Ben Bland meets L’Occitane retail director Jamie Taylor to discuss the brand’s new London flagship store, the role of artisans and explore the complex and interesting theme of retail transformation.

The Interview: World Retail Congress

8th February 2018 | 14 min listen

In this edition, Ben Bland sits down with Ian McGarrigle of the World Retail Congress to discuss the challenge of retail transformation and look ahead to what’s in store during 2018.

Hitting Refresh Instore

25th January 2018 | 47 min listen

Are robots about to takeover our stores? We review the technology promising to change how we shop instore, and visit New York to discuss the big topics at NRF Big Show 2018.

NRF Big Show Special

25th January 2018 | 16 min listen

In this special episode, we review the NRF Big Show, heading to New York to hear from leading retail analysts about the big innovations and themes that will dominate 2018.

Shared Ambition

18th December 2017 | 31 min listen

As the number of agencies involved in delivering retail objectives continues to grow, our guests discuss the art of collaboration, what needs to change, and where responsibility for ensuring success should lie.

The Interview: O2

29th November 2017 | 15 min listen

In this edition, Declan Curry chats to O2 director of stores Bridget Lea as she discusses the art of creating Stores of the Future and looks ahead to the innovations still to come.

Maximising Seasonal Success

27th October 2017 | 30 min listen

Is the high street reaching saturation point with seasonal promotions? Guests discuss what more retailers can do to keep things fresh, maximise shopper engagement, and generate amplification beyond the four walls of the store.

The Interview: House of Fraser

26th September 2017 | 19 min listen

In this first edition, host Declan Curry meets House of Fraser’s Dr Dorothy Maxwell, who reflects on the retailer’s new department store and efforts to make retailers and stores more sustainable.

Is Mainstream Retail Dead?

29th August 2017 | 28 min listen

Mainstream retail is under fire from all sides. A panel of leading industry thinkers discuss the challenges that mainstream retailers are facing and several ideas on what can be done to get stores back on track.

What Shoppers Want

20th July 2017 | 20 min listen

As the way we shop continues to be redefined, is a rethink needed for retailers? Senior retail industry thought leaders give their take on how evolving shopper behaviour is impacting instore brand engagement.

Creating Top Shops

25th May 2017 | 25 min listen

Experience, engagement, emotion, and economics. We conclude the discussion on Stores of the Future by decoding what it takes to deliver store transformation that achieves the real returns today’s retailers demand.

Stores of the Future 2.0

1st May 2017 | 30 min listen

Senior industry thinkers discuss Stores of the Future, what’s worthy of attention, why there is still much work to do and what could, or should, change in the way that retailers approach such retail transformation projects.