‘The Interview’ is The Retail Exchange’s series of in-depth interviews with leading figures from the world of retail. In this special edition, recorded at NRF Big Show 2018, business broadcaster Ben Bland talks to Ian McGarrigle, Chair of the World Retail Congress. He discusses the challenge of delivering retail transformation, what lies ahead for the industry during 2018, and looks ahead to what’s in store for attendees at this year’s event in Madrid.

Recording & Production by Boutique Recording and Hangar Studios.


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Hitting Refresh Instore

25th January 2018 | 47 min listen

Are robots about to takeover our stores? We review the technology promising to change how we shop instore, and visit New York to discuss the big topics at NRF Big Show 2018.

NRF Big Show Special

25th January 2018 | 16 min listen

In this special episode, we review the NRF Big Show, heading to New York to hear from leading retail analysts about the big innovations and themes that will dominate 2018.

Shared Ambition

18th December 2017 | 31 min listen

As the number of agencies involved in delivering retail objectives continues to grow, our guests discuss the art of collaboration, what needs to change, and where responsibility for ensuring success should lie.