FIRST LISTEN: Latest Episode
How to optimise the post-purchase retail experience online
In the latest episode of our In Focus series – recorded live at Fortnum & Mason’s flagship store in London we explore the strategies and best practices to optimise the post-purchase experience, maximise customer lifetime value, and keep customers coming back.
We’re joined in conversation by Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at Narvar, and retail expert, Sarah Curran. Together, these industry leaders share real-world examples and actionable advice on how to get the most value out of every customer relationship. Presented by Narvar.
Recent Podcast Episode
THE INTERVIEW • Brompton Bicycles
We sit down with Dawn Fichot, Head of Marketing North America for iconic British foldable bike manufacturer, Brompton Bicycles as we explore how this most British of companies is adapting its message to move in line with needs of the North American audience; the ways Brompton is leveraging digital solutions to track new consumers; urban change in the US; and why innovation and loyalty will always be Brompton’s obsession.
Featured Podcast Episodes
Highlights from Shoptalk Europe as the industry gathers in Barcelona.
EVENT REVIEW: SHOPTALK EUROPE • 3 Episodes
Daily Highlights from Shoptalk Europe
We bring you three special episodes from Shoptalk Europe 2023. Host Karl McKeever brings you highlights three days at Shoptalk Europe in Barcelona. The event promises to unite Europe’s entire retail ecosystem. And the first day did not disappoint as retail leaders and some of the industry’s leading innovators came together to discuss and debate the trends that are shaping the industry.
Podcast Series
Featured Episodes
In Focus: Digital In Retail
Ft. Tom Langley from John Lewis Partnership, and Sophie Cunningham of Fortnum & Mason
23 May 2024 • 46 MINS LISTEN
In this episode of In Focus, host Karl McKeever is joined by guests from John Lewis Partnership, Fortnum & Mason and Trust to discuss the strategies and essential techniques for maximising the impact of Digital Signage to boost engagement; and unlock greater return from investment.
The Interview: Shein
Ft. Global Head of Strategy & Corporate Affairs,
Peter Pernot-Day
13 June 2024 • 20 MINS LISTEN
In this episode of The Interview Series, host Karl McKeever is joined in conversation by Peter Pernot-Day, Global Head of Strategy & Corporate Affairs at online fast-fashion giant, Shein to discuss the brand's unique digitally-enabled supply chain model and why empowering relationships with supplier partners is key to success.
In Focus: Online Marketplaces
Ft. Rick Kelley, CRO, Linnworks & Ed Bradley, CEO, VirtualStock
28 February 2024 • 35 MINS LISTEN
In this episode of In Focus, host Karl McKeever explores why failure to embrace automation leaves retailers and partners vulnerable; how smaller multichannel retailers can better connect their business to multiple marketplaces; and the emerging solutions that will help to deliver a better experience for everyone - from supply chain to shoppers.
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