Retailers are sometimes accused of pursuing surface-level? initiatives, designed to satisfy PR metrics rather than deliver real change. That cannot be said of Falabella.

The Chilean-based department store chain Falabella is one of the country’s most treasured brands. A more than century-old success story, the retailer is a true South American powerhouse. It is also committed to investing in a responsible plan to secure the future for both its business, and the people of Chile. When it comes to responsible retailing, it is, quite literally, ‘thinking out of the box’—helping the country’s poorest turn waste cardboard into paper money. It’s just one of the many initiatives that we spotlight, in this special episode.

Recorded in Sanitago earlier this year, Falabella director of sustainability, Pamela Lagos talks exclusively to guest host Karl McKeever. She shares the inside story of how one of the country’s most famous retail names is investing in a responsible plan for future success, and the steps it is taking to show people and profitability can co-exist in greater harmony.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed podcast interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.