‘The Interview’ is The Retail Exchange’s series of in-depth retailer interviews with inspirational people delivering change instore.

Jamie Taylor is the Retail, Property and Wholesale Director for international beauty brand, L’Occitane. The retailer has recently opened new flagship stores in London, Paris and Toronto, creating a retail experience that is focused on sensorial delight and exceptional service standards. Taylor tells business broadcaster Ben Bland what lies instore for shoppers in its new Regent Street store, how the hospitality industry was an inspiration, and how people are crucial in delivering retail transformation.

Recording & production by Boutique Recording.

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Episodes

The Interview: World Retail Congress

8th February 2018 | 14 min listen

In this edition, Ben Bland sits down with Ian McGarrigle of the World Retail Congress to discuss the challenge of retail transformation and look ahead to what’s in store during 2018.

Hitting Refresh Instore

25th January 2018 | 47 min listen

Are robots about to takeover our stores? We review the technology promising to change how we shop instore, and visit New York to discuss the big topics at NRF Big Show 2018.

NRF Big Show Special

25th January 2018 | 16 min listen

In this special episode, we review the NRF Big Show, heading to New York to hear from leading retail analysts about the big innovations and themes that will dominate 2018.