Recorded at World Retail Congress 2019, FutureBrand UXUS co-founder and chief creative officer, George Gottl, sits down with Ben Bland to explore why conversation is the new experience.
There’s a lot of talk about the importance of delivering an ‘experience’ in store. But is it the right conversation to be having? I’m joined by FutureBrand UXUS co-founder and chief creative officer, George Gottl to explore why creating meaningful conversation is the new social currency that retailers and brands should instead be focusing on.
Featuring in-depth conversations with senior figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from leading minds and inspiring thinkers as they share insights into delivering retail success and get to the heart of the industry’s big issues.
British Retail Consortium
Recorded at World Retail Congress 2019, British Retail Consortium chief executive, Helen Dickinson, sits down with Ben Bland to discuss the challenges facing British retailers.
Recorded exclusively at Future Stores 2019, Rapha’s Director of Retail & Development, Caroline Crosswell, and Head of Retail, Darren Read, explore our growing love of all things two-wheeled.
Future Stores 2019
The Retail Exchange visits London for Future Stores 2019, as in-store innovators from Europe’s most progressive retailers arrived in the UK’s capital for the two-day event.