WRC2018 | Day 3 Review
As the sun set on the final day of the World Retail Congress, Ben Bland caught up with some of those attending to reflect on the highlights from this year’s event in Madrid.
The Retail Exchange reports from Madrid as the sun sets on this year’s World Retail Congress. The final day saw some big brands flying the flag for a brighter tomorrow, taking to the stage on the theme of ‘The Future of Retail’. Among them Williams Sonoma, El Corte Ingles, Sephora and Tommy Hilfiger, whose chief brand officer urged retailers to “rip up the rulebook” in order to remain relevant in the new retail age. Ben Bland kept a watchful eye on the key themes and caught up with some of those attending to reflect on the last few days.
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Birchbox | Pooja Agarwal
In our latest episode, we bring you a special interview with Pooja Agarwal, Chief Operating Officer of beauty subscription brand Birchbox. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience, and look ahead to what lies in store as it embarks on its next exciting chapter.
Enjoy | Ron Johnson
US host Dave Evans brings you a special interview with Ron Johnson. He is perhaps best known for his work creating and leading Apple Stores during their first 12 years, then later as CEO of JCPenney. Now CEO and Co-Founder of Enjoy, he’s changing the way companies serve their customers in a digitally-driven world through the first mobile retail store available on-demand.
