WRC2019 | Day 3 Review
As World Retail Congress 2019 draws to a close, we’re in Amsterdam to hear the views and thoughts of leading industry experts as they reflect on the highlights from another memorable event.
The Retail Exchange reports from the final day of World Retail Congress 2019 in Amsterdam, bringing together speakers from around the world including IKEA, L’Oreal and Lord Stuart Rose. There was also an exclusive look at the outcomes from the inaugural Congress Hack, which took place over the course of the event to explore how major global retailers in the room worked with experts to hack some of the industry’s biggest challenges. As Day 3 came to an end, we caught up with speakers and those attending to get their thoughts on the key take-outs and themes dominating this year’s event.
Falabella | Pamela Lagos
In our latest episode, we bring you a special interview with Pamela Lagos, director of sustainability of Chilean department store chain, Falabella Retail. She shares the inside story of how one of the country’s most famous retail names is investing in a responsible plan for future success, and the steps it is taking to show people and profitability can co-exist in greater harmony.
Birchbox | Pooja Agarwal
In our latest episode, we bring you a special interview with Pooja Agarwal, Chief Operating Officer of beauty subscription brand Birchbox. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience, and look ahead to what lies in store as it embarks on its next exciting chapter.
Enjoy | Ron Johnson
US host Dave Evans brings you a special interview with Ron Johnson. He is perhaps best known for his work creating and leading Apple Stores during their first 12 years, then later as CEO of JCPenney. Now CEO and Co-Founder of Enjoy, he’s changing the way companies serve their customers in a digitally-driven world through the first mobile retail store available on-demand.