Three UK | Graham Johnston
Recorded exclusively at Future Stores 2019,
Graham Johnston, Head of Omnichannel & Digital First at Three UK sits down to discuss the importance of delivering a seamless customer experience.
A game-changer brand since it first launched sixteen years ago, today Three UK has over 10 million customers and 300 stores across the UK. It’s already committed £2bn of investment to rollout 5G to customers in 2019. Its focus on ‘connectivity’, however, stretches much further.
In an exclusive interview, recorded at Future Stores 2019, host Martin Popplewell sits down with Three UK Head of Omnichannel & Digital First, Graham Johnston, to talk about the importance of delivering a seamless customer experience, and what lies in store in a 5G connected future.
Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.
In our latest episode, we bring you a special interview with Pamela Lagos, director of sustainability of Chilean department store chain, Falabella Retail. She shares the inside story of how one of the country’s most famous retail names is investing in a responsible plan for future success, and the steps it is taking to show people and profitability can co-exist in greater harmony.
Birchbox | Pooja Agarwal
In our latest episode, we bring you a special interview with Pooja Agarwal, Chief Operating Officer of beauty subscription brand Birchbox. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience, and look ahead to what lies in store as it embarks on its next exciting chapter.
Enjoy | Ron Johnson
US host Dave Evans brings you a special interview with Ron Johnson. He is perhaps best known for his work creating and leading Apple Stores during their first 12 years, then later as CEO of JCPenney. Now CEO and Co-Founder of Enjoy, he’s changing the way companies serve their customers in a digitally-driven world through the first mobile retail store available on-demand.