The Special | Retail Wellbeing
In our final episode of ‘The Special’ series, we take an in-depth look at the human impact of the pandemic and the importance of wellbeing for retail employees in these unprecedented times.
The phrase ‘Wellbeing’ has become commonly adopted in recent years. But it has taken on increased significance and importance for retailers and employees in the face of the global pandemic, and rightly so. Now is most definitely a time to put people before profit.
Coming up on this episode of The Special, we take an in-depth look at the human impact of the outbreak across the industry and the importance of wellbeing in these unprecedented times. We hear from Yulia O’Mahony, former head of Diversity, Inclusion and Wellbeing at John Lewis & Partners, to get a retailer perspective on the very real ‘people challenges’ facing retail leaders. And we speak to a panel of wellbeing specialists to explore and explain the major issues facing senior retail management. From the hugely complex reality of remote working, to ensuring all staff remain motivated, engaged, connected and, above all, safe.
Running time 51:03
Birchbox | Pooja Agarwal
In our latest episode, we bring you a special interview with Pooja Agarwal, Chief Operating Officer of beauty subscription brand Birchbox. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience, and look ahead to what lies in store as it embarks on its next exciting chapter.
Enjoy | Ron Johnson
US host Dave Evans brings you a special interview with Ron Johnson. He is perhaps best known for his work creating and leading Apple Stores during their first 12 years, then later as CEO of JCPenney. Now CEO and Co-Founder of Enjoy, he’s changing the way companies serve their customers in a digitally-driven world through the first mobile retail store available on-demand.
The Special | Braking Point
In our latest episode of ‘The Special’ series, we bring listeners a special report from the US and Canada, as stores across both countries close their physical stores in response to the global pandemic.