WRC | Ian McGarrigle
In this edition, Ben Bland sits down with Ian McGarrigle of the World Retail Congress to discuss the challenge of retail transformation and look ahead to what’s in store during 2018.
‘The Interview’ is The Retail Exchange’s series of in-depth interviews with leading figures from the world of retail. In this special edition, recorded at NRF Big Show 2018, business broadcaster Ben Bland talks to Ian McGarrigle, Chair of the World Retail Congress. He discusses the challenge of delivering retail transformation, what lies ahead for the industry during 2018, and looks ahead to what’s in store for attendees at this year’s event in Madrid.
Episodes
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Falabella Retail
In our latest episode, we bring you a special interview with Pamela Lagos, director of sustainability of Chilean department store chain, Falabella Retail. She shares the inside story of how one of the country’s most famous retail names is investing in a responsible plan for future success, and the steps it is taking to show people and profitability can co-exist in greater harmony.
Birchbox | Pooja Agarwal
In our latest episode, we bring you a special interview with Pooja Agarwal, Chief Operating Officer of beauty subscription brand Birchbox. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience, and look ahead to what lies in store as it embarks on its next exciting chapter.
Enjoy | Ron Johnson
US host Dave Evans brings you a special interview with Ron Johnson. He is perhaps best known for his work creating and leading Apple Stores during their first 12 years, then later as CEO of JCPenney. Now CEO and Co-Founder of Enjoy, he’s changing the way companies serve their customers in a digitally-driven world through the first mobile retail store available on-demand.
