Neal’s Yard | Calum Mackay
In this edition of The Interview, Calum Mackay, director of international sales of Neal’s Yard Remedies talks about the long haul to global success and why going the extra mile matters.
Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.
In this edition of ‘The Interview’, we sit down with Neal’s Yard Remedies director of international sales Calum Mackay. Originally recorded at World Retail Congress 2018 in Madrid earlier this year, he takes business broadcaster Ben Bland through his varied career in beauty, explains the importance of going the extra mile to engage with international retailers and customers, and shares his top tips for surviving the long haul to success.
In our latest episode, we bring you a special interview with Pamela Lagos, director of sustainability of Chilean department store chain, Falabella Retail. She shares the inside story of how one of the country’s most famous retail names is investing in a responsible plan for future success, and the steps it is taking to show people and profitability can co-exist in greater harmony.
Birchbox | Pooja Agarwal
In our latest episode, we bring you a special interview with Pooja Agarwal, Chief Operating Officer of beauty subscription brand Birchbox. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience, and look ahead to what lies in store as it embarks on its next exciting chapter.
Enjoy | Ron Johnson
US host Dave Evans brings you a special interview with Ron Johnson. He is perhaps best known for his work creating and leading Apple Stores during their first 12 years, then later as CEO of JCPenney. Now CEO and Co-Founder of Enjoy, he’s changing the way companies serve their customers in a digitally-driven world through the first mobile retail store available on-demand.