‘The Interview’ is The Retail Exchange’s series of in-depth retailer interviews with inspirational people delivering change instore.

Jamie Taylor is the Retail, Property and Wholesale Director for international beauty brand, L’Occitane. The retailer has recently opened new flagship stores in London, Paris and Toronto, creating a retail experience that is focused on sensorial delight and exceptional service standards. Taylor tells business broadcaster Ben Bland what lies instore for shoppers in its new Regent Street store, how the hospitality industry was an inspiration, and how people are crucial in delivering retail transformation.

Recording & production by Boutique Recording.

Share
TwitterLinkedInFacebookEmail

Posted On
23rd February 2018
Host
Ben Bland
Guests
Jamie Taylor (L’Occitane)

Subscribe

Share
TwitterLinkedInFacebookEmail

Episodes

Episode 9: Mall Overhaul

11th June 2018 | 40 min listen

With its traditional anchor tenant – the department store – struggling and a growing shift towards smaller but better retail experiences, are gigantic shopping centre developments still relevant?

The Interview – Rockar

24th May 2018 | 25 min listen

In this edition of ‘The Interview’, Rockar founder Simon Dixon explains how car retailing is moving up a gear with the launch of a new digital concession concept for Ford within fashion retailer Next.

World Retail Congress: Day 3

23rd April 2018 | 8 min listen

As the sun set on the final day of the World Retail Congress in Madrid, Ben Bland caught up with some of those attending to reflect on the last few days.