Retail 2030 Futures Report
In association with World Retail Congress
Our report entitled Retail 2030 Futures Report, delves deeper into the trends that are set to further disrupt the retail sector in the years ahead – creating challenges but also opportunities for retailers to reach customers in new ways.
To support the launch of this month’s special roundtable podcast episodes, our Retail 2030 Futures Report delves deeper into the trends that are set to further disrupt the retail sector in the decade ahead.
Key topics included changing customer behaviour, developments in retail technology, the changing role of stores, the rise of the ethical retailing agenda, and the implications for retailers and brands – creating challenges but also opportunities for retailers to reach customers in new ways. Those who are able to find their purpose, engage customers with relevance and differentiate themselves will continue to survive and thrive in the years to come.
Download your copy of our Retail 2030 Futures Report here
In our latest episode, we bring you a special interview with Pamela Lagos, director of sustainability of Chilean department store chain, Falabella Retail. She shares the inside story of how one of the country’s most famous retail names is investing in a responsible plan for future success, and the steps it is taking to show people and profitability can co-exist in greater harmony.
Birchbox | Pooja Agarwal
In our latest episode, we bring you a special interview with Pooja Agarwal, Chief Operating Officer of beauty subscription brand Birchbox. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience, and look ahead to what lies in store as it embarks on its next exciting chapter.
Enjoy | Ron Johnson
US host Dave Evans brings you a special interview with Ron Johnson. He is perhaps best known for his work creating and leading Apple Stores during their first 12 years, then later as CEO of JCPenney. Now CEO and Co-Founder of Enjoy, he’s changing the way companies serve their customers in a digitally-driven world through the first mobile retail store available on-demand.