While it’s the fanfare of new technology that grabs the headlines, it’s often store teams that remain the difference-makers – adding a human scale to the shop floor and real value to the retail experience.
This episode we’re discussing the power of people. As technology and automation becomes more prevalent in the world of retail, the idea of having store assistants might seem old-fashioned. But the human touch is still very much in demand. We ask our experts for their views of what the future holds for human interaction within the physical retail environment. As ever we’ll gauge how the industry is shifting its focus, the implications of delivering a human scale on the shop floor, and how retailers can better engage their most valuable of resources to bring innovation to a whole level instore. Joining business broadcaster Ben Bland are guests Lara Marrero, Strategy Director at Gensler, Mel Hales, director of Rush Collective and Karl McKeever, founder and managing director of Visual Thinking.
US Special | Kambiz Hemati
In this special episode, we sit down with respected retail designer, Kambiz Hemati. Best known for his work with brands such as Foot Locker and Starbucks, he discusses the art of great retail design and looks back on his own storied career.
EuroShop 2020 | Special
Ben Bland and Karl McKeever host a special edition from EuroShop 2020 in Dusseldorf. We hear from exhibitors and attendees at the world’s largest retail trade fair on the ever-shifting sector landscape.
HEMA | Tjeerd Jegen
In this latest episode of The Interview Series, we talk exclusively to Tjeerd Jegen, CEO of HEMA to explore how a ‘return on value and values’ is helping drive new growth, and to shine a spotlight on his own storied retail career.