While it’s the fanfare of new technology that grabs the headlines, it’s often store teams that remain the difference-makers – adding a human scale to the shop floor and real value to the retail experience.
This episode we’re discussing the power of people. As technology and automation becomes more prevalent in the world of retail, the idea of having store assistants might seem old-fashioned. But the human touch is still very much in demand. We ask our experts for their views of what the future holds for human interaction within the physical retail environment. As ever we’ll gauge how the industry is shifting its focus, the implications of delivering a human scale on the shop floor, and how retailers can better engage their most valuable of resources to bring innovation to a whole level instore. Joining business broadcaster Ben Bland are guests Lara Marrero, Strategy Director at Gensler, Mel Hales, director of Rush Collective and Karl McKeever, founder and managing director of Visual Thinking.
Birchbox | Pooja Agarwal
In our latest episode, we bring you a special interview with Pooja Agarwal, Chief Operating Officer of beauty subscription brand Birchbox. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience, and look ahead to what lies in store as it embarks on its next exciting chapter.
Enjoy | Ron Johnson
US host Dave Evans brings you a special interview with Ron Johnson. He is perhaps best known for his work creating and leading Apple Stores during their first 12 years, then later as CEO of JCPenney. Now CEO and Co-Founder of Enjoy, he’s changing the way companies serve their customers in a digitally-driven world through the first mobile retail store available on-demand.
The Special | Retail Wellbeing
In our final episode of ‘The Special’ series, we take an in-depth look at the human impact of the pandemic and the importance of wellbeing for retail employees in these unprecedented times.