While it’s the fanfare of new technology that grabs the headlines, it’s often store teams that remain the difference-makers – adding a human scale to the shop floor and real value to the retail experience.
This episode we’re discussing the power of people. As technology and automation becomes more prevalent in the world of retail, the idea of having store assistants might seem old-fashioned. But the human touch is still very much in demand. We ask our experts for their views of what the future holds for human interaction within the physical retail environment. As ever we’ll gauge how the industry is shifting its focus, the implications of delivering a human scale on the shop floor, and how retailers can better engage their most valuable of resources to bring innovation to a whole level instore. Joining business broadcaster Ben Bland are guests Lara Marrero, Strategy Director at Gensler, Mel Hales, director of Rush Collective and Karl McKeever, founder and managing director of Visual Thinking.
Tech. Festival 2019
In this special episode of The Retail Exchange podcast sponsored by jisp, guest host Jason Bradbury reports from Tech. Festival 2019 as leading figures from the world of digital commerce converge to discuss and showcase the ideas that are shaping tomorrow’s retail landscape.
Recorded at World Retail Congress 2019, The Retail Exchange talks exlusively to Daan Ubachs, founder of Dutch-based sustainable fashion label Unrobe. He discusses the growing consumer shift away from fast fashion with host Ben Bland, and explains brand’s mission to dress people by ‘undressing’ the fashion industry.
Recorded at World Retail Congress 2019, Happy Socks’ head of retail, Aleksander Milenkovic sits down with Ben Bland to talk about the brand’s story – one that’s full of colourful designs, celebrity collaborations and exceptional charm, that’s guaranteed to make you smile.