While it’s the fanfare of new technology that grabs the headlines, it’s often store teams that remain the difference-makers – adding a human scale to the shop floor and real value to the retail experience.
This episode we’re discussing the power of people. As technology and automation becomes more prevalent in the world of retail, the idea of having store assistants might seem old-fashioned. But the human touch is still very much in demand. We ask our experts for their views of what the future holds for human interaction within the physical retail environment. As ever we’ll gauge how the industry is shifting its focus, the implications of delivering a human scale on the shop floor, and how retailers can better engage their most valuable of resources to bring innovation to a whole level instore. Joining business broadcaster Ben Bland are guests Lara Marrero, Strategy Director at Gensler, Mel Hales, director of Rush Collective and Karl McKeever, founder and managing director of Visual Thinking.
Our report entitled Retail 2030 Futures Report, delves deeper into the trends that are set to further disrupt the retail sector in the years ahead – creating challenges but also opportunities for retailers to reach customers in new ways.
Retail 2030 | Ep03
As the decade draws to a close, we bring you three special episodes exploring the challenges and opportunities that will lie in store for retail in the next ten years. In this final episode, we discuss why sustainability will become a key business driver and how retailers can be more planet positive.
Retail 2030 | Ep02
As the decade draws to a close, we bring you three special episodes exploring the challenges and opportunities that will lie in store for retail in the next ten years. In this second episode, we discuss evolving consumer habits and societal trends.