Retail 2030 | Episode 02
In association with World Retail Congress
As the decade draws to a close, we bring you three special episodes exploring the challenges and opportunities that will lie in store for retail in the next ten years. In this second episode, we discuss evolving consumer habits and societal trends.
In autumn 2019, The Retail Exchange partnered with World Retail Congress to record a series of special roundtable podcast episodes, exploring the challenges and opportunities that will lie in store for retail in the new decade ahead. In this second episode, we discuss the evolution of consumer behaviour and societal trends.
Guest host Ian McGarrigle, Chair of World Retail Congress, is joined by senior retail thought leaders from Hammerson plc, WGSN Insight, Style Psychology, Household, RPA: Group and ASF Development.
In our latest episode, we bring you a special interview with Pamela Lagos, director of sustainability of Chilean department store chain, Falabella Retail. She shares the inside story of how one of the country’s most famous retail names is investing in a responsible plan for future success, and the steps it is taking to show people and profitability can co-exist in greater harmony.
Birchbox | Pooja Agarwal
In our latest episode, we bring you a special interview with Pooja Agarwal, Chief Operating Officer of beauty subscription brand Birchbox. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience, and look ahead to what lies in store as it embarks on its next exciting chapter.
Enjoy | Ron Johnson
US host Dave Evans brings you a special interview with Ron Johnson. He is perhaps best known for his work creating and leading Apple Stores during their first 12 years, then later as CEO of JCPenney. Now CEO and Co-Founder of Enjoy, he’s changing the way companies serve their customers in a digitally-driven world through the first mobile retail store available on-demand.