In autumn 2019, The Retail Exchange partnered with World Retail Congress to record a series of special roundtable podcast episodes, exploring the challenges and opportunities that will lie in store for retail in the new decade ahead. In this first episode, we talk technology.

Guest host Ian McGarrigle, Chair of World Retail Congress, is joined by Heal’s Customer & eCommerce Director, David Kohn and Ian Pattison, Head of Customer Engineering for Google, along with thought leaders from retail agencies Visual Thinking, FutureBrand, FITCH and Jack Morton.

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