NRF Big Show 2018 | Review
In this special episode, we review the NRF Big Show, heading to New York to hear from leading retail analysts about the big innovations and themes that will dominate 2018.
Every year, the retail industry descends upon Manhattan for the NRF Big Show trade fair. This January was the biggest in the fair’s 107-year history, with over 30,000 attendees. The big technology players were all there, smaller independents jostling for space alongside them, displaying their pre-eminence and innovations. Taking place in the current tough retail climate, this year’s event nevertheless managed to have an air of optimism. We caught up with leading industry figures to report on the key themes that are set to dominate the retail agenda in the year ahead.
Birchbox | Pooja Agarwal
In our latest episode, we bring you a special interview with Pooja Agarwal, Chief Operating Officer of beauty subscription brand Birchbox. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience, and look ahead to what lies in store as it embarks on its next exciting chapter.
Enjoy | Ron Johnson
US host Dave Evans brings you a special interview with Ron Johnson. He is perhaps best known for his work creating and leading Apple Stores during their first 12 years, then later as CEO of JCPenney. Now CEO and Co-Founder of Enjoy, he’s changing the way companies serve their customers in a digitally-driven world through the first mobile retail store available on-demand.
The Special | Retail Wellbeing
In our final episode of ‘The Special’ series, we take an in-depth look at the human impact of the pandemic and the importance of wellbeing for retail employees in these unprecedented times.