Every year, the retail industry descends upon Manhattan for the NRF Big Show trade fair. This January was the biggest in the fair’s 107-year history, with over 30,000 attendees. The big technology players were all there, smaller independents jostling for space alongside them, displaying their pre-eminence and innovations. Taking place in the current tough retail climate, this year’s event nevertheless managed to have an air of optimism. We caught up with leading industry figures to report on the key themes that are set to dominate the retail agenda in the year ahead.

Recording & production by Boutique Recording and Hangar Studios.

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Posted On
25th January 2018
Host
Ben Bland
Guests
Ian McGarrigle (World Retail Congress)
Ira Kalish (Deloitte)
Howard Saunders (22nd&5th)
Karl McKeever (Visual Thinking)
Robin Lyon (Toshiba)
Trevor Sumner (Perch)
James Dempsey (Panasonic)

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Episodes

The Interview: L’Occitane

23rd February 2018 | 20 min listen

In this edition, Ben Bland meets L’Occitane retail director Jamie Taylor to discuss the brand’s new London flagship store, the role of artisans and explore the complex and interesting theme of retail transformation.

The Interview: World Retail Congress

8th February 2018 | 14 min listen

In this edition, Ben Bland sits down with Ian McGarrigle of the World Retail Congress to discuss the challenge of retail transformation and look ahead to what’s in store during 2018.

Hitting Refresh Instore

25th January 2018 | 47 min listen

Are robots about to takeover our stores? We review the technology promising to change how we shop instore, and visit New York to discuss the big topics at NRF Big Show 2018.