Every year, the retail industry descends upon Manhattan for the NRF Big Show trade fair. This January was the biggest in the fair’s 107-year history, with over 30,000 attendees. The big technology players were all there, smaller independents jostling for space alongside them, displaying their pre-eminence and innovations. Taking place in the current tough retail climate, this year’s event nevertheless managed to have an air of optimism. We caught up with leading industry figures to report on the key themes that are set to dominate the retail agenda in the year ahead.

Recording & production by Boutique Recording and Hangar Studios.

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