HSBC | Josh Bottomley
In this special episode, recorded at Tech. Festival 2019, we meet Josh Bottomley, global head of digital, data and development at HSBC. He sits down with guest host Jason Bradbury to explore the tech challenges for retail banking in the digital world.
There may be strong regulatory forces at play within retail banking, and rightly so. But it’s still a sector that’s open to embrace new innovation and digital technologies, providing greater opportunities to improve the customer experience. Open banking, digital assistance and AI personalisation are just some of the technologies driving disruption in retail banking.
In an exclusive interview, recorded at Tech Festival 2019, host Jason Bradbury sits down with Josh Bottomley, global head of digital, data and development at HSBC, to discuss the tech challenges of becoming a successful retail bank in the digital world.
Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.
In our latest episode, we bring you a special interview with Pamela Lagos, director of sustainability of Chilean department store chain, Falabella Retail. She shares the inside story of how one of the country’s most famous retail names is investing in a responsible plan for future success, and the steps it is taking to show people and profitability can co-exist in greater harmony.
Birchbox | Pooja Agarwal
In our latest episode, we bring you a special interview with Pooja Agarwal, Chief Operating Officer of beauty subscription brand Birchbox. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience, and look ahead to what lies in store as it embarks on its next exciting chapter.
Enjoy | Ron Johnson
US host Dave Evans brings you a special interview with Ron Johnson. He is perhaps best known for his work creating and leading Apple Stores during their first 12 years, then later as CEO of JCPenney. Now CEO and Co-Founder of Enjoy, he’s changing the way companies serve their customers in a digitally-driven world through the first mobile retail store available on-demand.