There may be strong regulatory forces at play within retail banking, and rightly so. But it’s still a sector that’s open to embrace new innovation and digital technologies, providing greater opportunities to improve the customer experience. Open banking, digital assistance and AI personalisation are just some of the technologies driving disruption in retail banking.

In an exclusive interview, recorded at Tech Festival 2019, host Jason Bradbury sits down with Josh Bottomley, global head of digital, data and development at HSBC, to discuss the tech challenges of becoming a successful retail bank in the digital world.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.



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