Are robots about to takeover our stores? We review the technology promising to change how we shop instore, and visit New York to discuss the big topics at NRF Big Show 2018.
It’s hard to imagine retail stores without technology. In this special edition, we discuss the futuristic technology that is promising to change how we shop instore. The choices retailers will have to make, the importance of getting it right, and why there are still many lessons to be learned along the way. Join our guest panellists Tim Manning, Swarm, Pete Trainer, US Ai, and Melanie Pittham, The BIO Agency, as they discuss what retailers must do to avoid the pitfalls of adopting technology for technology’s sake and ensure developments stay focused on meeting shopper needs.
We also pay a visit to New York, for a special report from the 2018 NRF Big Show. Taking place in the current tough retail climate, this year’s event nevertheless managed to have an air of optimism. In amongst the 30,000 visitors, we caught up with leading industry figures to report on the key themes and innovations set to dominate the retail agenda in the year ahead.
In our latest episode, we bring you a special interview with Pamela Lagos, director of sustainability of Chilean department store chain, Falabella Retail. She shares the inside story of how one of the country’s most famous retail names is investing in a responsible plan for future success, and the steps it is taking to show people and profitability can co-exist in greater harmony.
Birchbox | Pooja Agarwal
In our latest episode, we bring you a special interview with Pooja Agarwal, Chief Operating Officer of beauty subscription brand Birchbox. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience, and look ahead to what lies in store as it embarks on its next exciting chapter.
Enjoy | Ron Johnson
US host Dave Evans brings you a special interview with Ron Johnson. He is perhaps best known for his work creating and leading Apple Stores during their first 12 years, then later as CEO of JCPenney. Now CEO and Co-Founder of Enjoy, he’s changing the way companies serve their customers in a digitally-driven world through the first mobile retail store available on-demand.