UXUS | George Gottl
Recorded at World Retail Congress 2019, FutureBrand UXUS co-founder and chief creative officer, George Gottl, sits down with Ben Bland to explore why conversation is the new experience.
There’s a lot of talk about the importance of delivering an ‘experience’ in store. But is it the right conversation to be having? Host Ben Bland is joined by UXUS co-founder and chief creative officer, George Gottl to explore why creating meaningful conversation is the new social currency that retailers and brands should instead be focusing on.
Featuring in-depth conversations with senior figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from leading minds and inspiring thinkers as they share insights into delivering retail success and get to the heart of the industry’s big issues.
Episodes
NEW
Enjoy | Ron Johnson
US host Dave Evans brings you a special interview with Ron Johnson. He is perhaps best known for his work creating and leading Apple Stores during their first 12 years, then later as CEO of JCPenney. Now CEO and Co-Founder of Enjoy, he’s changing the way companies serve their customers in a digitally-driven world through the first mobile retail store available on-demand.
The Special | Retail Wellbeing
In our final episode of ‘The Special’ series, we take an in-depth look at the human impact of the pandemic and the importance of wellbeing for retail employees in these unprecedented times.
The Special | Braking Point
In our latest episode of ‘The Special’ series, we bring listeners a special report from the US and Canada, as stores across both countries close their physical stores in response to the global pandemic.
