Birchbox | Pooja Agarwal
In our latest episode, we bring you a special interview with Pooja Agarwal, Chief Operating Officer of beauty subscription brand Birchbox. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience, and look ahead to what lies in store as it embarks on its next exciting chapter.
To many, buying makeup can be confusing, expensive, and inconvenient. Birchbox founders Hayley Barna and Katia Beauchamp thought so too. A decade ago, they envisioned a way for customers — just like themselves — to easily and efficiently try, learn about, and purchase beauty products online. And so beauty subscription service Birchbox was born.
Today it has more than 4 million subscribers and customers around the world. It has also expanded its offer into male grooming — allowing it to tap into an enormous group of underserved consumers.
In this special episode of The Interview Series, recorded in New York earlier this year, Birchbox COO, Pooja Agarwal sits down with US host Dave Evans. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience. Looks ahead to what lies in store as it embarks on its next exciting chapter. And shares the story of her own remarkable journey in retail.
Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed podcast interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.
In our latest episode, we bring you a special interview with Pamela Lagos, director of sustainability of Chilean department store chain, Falabella Retail. She shares the inside story of how one of the country’s most famous retail names is investing in a responsible plan for future success, and the steps it is taking to show people and profitability can co-exist in greater harmony.
Enjoy | Ron Johnson
US host Dave Evans brings you a special interview with Ron Johnson. He is perhaps best known for his work creating and leading Apple Stores during their first 12 years, then later as CEO of JCPenney. Now CEO and Co-Founder of Enjoy, he’s changing the way companies serve their customers in a digitally-driven world through the first mobile retail store available on-demand.
The Special | Retail Wellbeing
In our final episode of ‘The Special’ series, we take an in-depth look at the human impact of the pandemic and the importance of wellbeing for retail employees in these unprecedented times.